> Source: https://www.trackmedia.app/data-deletion · Last updated: 2026-10-13

# Deleting your data

Last updated: 20 September 2026

You can have the data TrackMedia holds about you deleted at any time, for any reason, without giving us an explanation. There are three ways to do it.

## Option 1 — Disconnect a single social account

Use this if you want to keep your TrackMedia account but remove one connected platform.

1. Sign in to TrackMedia.
2. Go to **Settings → Connected Accounts**.
3. Select the account and choose **Disconnect**.

We immediately revoke and delete the access token, and delete the profile data, published-post records and analytics we held for that account.

## Option 2 — Delete your whole TrackMedia account

1. Sign in to TrackMedia.
2. Go to **Settings → Account**.
3. Choose **Delete account** and confirm.

This removes your profile, all connected accounts and their tokens, all scheduled and published content records, and all stored analytics.

## Option 3 — Email us

If you cannot sign in, or you revoked our access from the platform's own settings before deleting your data, email [maruf@trackmedia.app](mailto:maruf@trackmedia.app) from the address on your account, or tell us which social account was connected. We will verify the request and confirm once it is done.

**Timeframe.** Deletions made in the product take effect immediately. Email requests are actioned within **30 days**, and usually far sooner. Encrypted backups are purged on their normal rotation, within **90 days**.

## Revoking access from the platform instead

You can also cut off our access from the platform's own settings. This stops TrackMedia accessing anything further. As soon as our regular token check detects that the platform no longer accepts our access, we delete the data we hold for that account and tell you in TrackMedia.

| Platform | Where to revoke |
| --- | --- |
| Facebook | Settings & Privacy → Settings → Apps and Websites |
| Instagram | Settings → Website Permissions → Apps and Websites |
| Threads | Account Settings → Website Permissions |
| TikTok | Settings and privacy → Security → Manage app permissions |
| LinkedIn | Settings & Privacy → Data Privacy → Permitted Services |
| X | Settings → Security and account access → Apps and sessions |
| YouTube | [Google Account → Security → Third-party access](https://security.google.com/settings/security/permissions) |

## What we cannot delete

Posts we published on your behalf live on the social platform itself, not on TrackMedia. Deleting your TrackMedia data does not remove them — you will need to delete those from the platform directly. We may also keep minimal records where law requires it, such as invoices retained for tax purposes, and we keep those no longer than required.

## Questions

Email [maruf@trackmedia.app](mailto:maruf@trackmedia.app) and a person will reply. See our [Privacy Policy](https://www.trackmedia.app/privacy) for what we collect and how long we keep it.